Frequently Asked Questions
Everything you need to know about beflo products, features, and support.
beflo desks are manufactured in Taiwan with a focus on precise engineering and long-term durability.
beflo products are designed in Brooklyn, New York, with development and manufacturing managed by the team in Taiwan.
beflo is a global brand headquartered in Taiwan, with product design in Brooklyn, New York and a showroom in Tokyo, Japan serving customers worldwide.
Tenon was created to integrate essential workspace tools directly into the desk, reducing visual clutter and simplifying the workspace.
Tenon desks use real wood veneer combined with durable engineered materials designed for stability and long-term use.
Yes. beflo ships worldwide to many regions including North America, Europe, and Asia.
beflo ships to most countries worldwide. For some destinations, shipping costs are calculated based on the product and delivery address.
Most beflo orders arrive within 7–14 days, depending on the destination and shipping method.
Shipping policies vary depending on the product and destination. Some regions include shipping in the price, while others require a separate shipping quote.
Delivery scheduling may be possible depending on the destination. Please contact us in advance to arrange delivery details.
Orders shipped within the United States are not subject to import duties. International shipments may be subject to customs duties or taxes depending on local regulations.
Tenon Premium features a solid wood desktop and includes the full FlowKit system. Tenon uses a plywood desktop and offers the core smart desk with optional accessories.
The built-in charging ports are located on the front edge of the desk for convenient access while working.
Tenon keeps cables organized with a wide cable slot on the desktop, hidden space under the desk for power adapters and wires, and the optional FlowKit system designed to neatly manage accessories and cables.
Tenon uses a motion sensor to detect when someone is at the desk. It only detects movement and does not use a camera.
Lighting colors can be adjusted directly from the desk interface or through the beflo mobile app.
Yes. Tenon allows users to save multiple height presets for quickly switching between sitting and standing positions.
Yes. Tenon desks can connect to WiFi to enable firmware updates and additional smart features.
WiFi is configured through the beflo mobile app during the setup process.
The beflo mobile app allows your phone to connect to the desk and access additional customization features.
Firmware updates can be installed using the beflo mobile app. If the desk is connected to WiFi, updates can also be initiated directly from the desk screen.
Swipe down on the screen to lock it. The screen will then turn off automatically.
Yes. Basic assembly is required. Step-by-step instructions are included with the desk, and an assembly video guide is also available online.
Assembly is straightforward and typically takes about 15 minutes. For safety when lifting or flipping the desk, we recommend having two people.
Yes. The desk can operate normally without the mobile app or a WiFi connection. The beflo mobile app and WiFi are only required for firmware updates and additional smart features.
Returns are handled according to the conditions described in our Returns & Warranty policy. Please visit the returns page for full details.
You can contact our support team at contact@thenonet.com for product, shipping, or support inquiries.
beflo desks are covered by a product warranty. Please refer to our Warranty & Returns page for full coverage details.
Yes. beflo focuses on durable product design and responsible material use to reduce waste and extend product lifespan.
Many components of beflo products are recyclable. Materials are selected with durability and end-of-life recycling in mind.
beflo uses responsibly sourced wood veneers and durable engineered materials designed for long-term use.
Yes. Through the Beforest program, beflo donates $1 for every standing milestone to support tree planting efforts.