Shipping Policy

Shipping Coverage

We currently ship within the continental United States.

For orders shipping to Alaska, Hawaii, Puerto Rico, or destinations outside the United States, please contact us at contact@thenonet.com before placing your order.

To help us provide an accurate shipping quote, please include:

• Product model (Tenon or Tenon Mini)
• Full shipping address, including postal code and country

Our team will review the information and provide available shipping options accordingly.

Shipping Fees

Shipping fees, if applicable, will be shown at checkout.

From time to time, shipping promotions may be offered as part of specific campaigns or discounts.

Order Processing Time

Orders are typically processed within 1–3 business days after the order is placed.

Please note that processing time may be longer during holidays, product launches, or other high-volume periods.

Estimated Delivery Time

After shipment, estimated delivery time within the continental United States is typically 3–7 business days.

Actual delivery times may vary depending on the destination, carrier capacity, weather conditions, and other external factors.

Tracking Information

Once your order has been shipped, you will receive a tracking number by email so you can follow the delivery status of your order.

Shipping Restrictions

We do not ship to P.O. Box addresses.

Please make sure the shipping address entered at checkout is complete and accurate. Orders must be delivered to a valid physical address.

Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes to the delivery details.

Delays and Exceptions

While we do our best to ship and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

• Carrier delays
• Severe weather
• High shipping volume
• Incorrect or incomplete shipping information provided at checkout

We appreciate your understanding in such cases.

Questions

If you have any questions about shipping, feel free to contact us at contact@thenonet.com.