- Mary S.Verified BuyerRated 3 out of 5 stars3 days agoGood but Incomplete
The three that fit my desk work great. Very smooth. I was sent one that was too big, and when I asked for a replacement was told that it would even be shipped for another week because of national holidays overseas. V. Disappointing.
Bbeflo14 seconds agoDear Mary,
Thank you for taking the time to share your experience with us. We're delighted to hear that the three casters for your desk are performing well and providing smooth functionality.
However, we sincerely apologize for the inconvenience caused by the delay in shipping the replacement caster due to national holidays. We understand how disappointing this delay must have been, and we regret any inconvenience it may have caused.
Please rest assured that we are committed to providing prompt and efficient service to our valued customers, and we will take steps to minimize such delays in the future.
If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us. Your satisfaction is our top priority, and we're here to help in any way we can.
Thank you for your understanding and patience.
Best regards,
Joy - amar m.Verified BuyerRated 5 out of 5 stars3 months agoQuality casters
Simply very solid casters. Easy to install with the included wrench. The brakes work well and are big enough to activate with your foot. They roll very smoothly. Just to state the obvious, but I think it's worh mentioning. It does lift your desk. I'm 180cm (5ft 11in) tall and for me it's just fine in terms of ergonomics if I set the Tenon Premium to the lowest position.
- Aaron C.Verified BuyerRated 3 out of 5 stars4 months agoNot a good match
Because the desk’s lowest height is a standard desk height, adding the castors makes it too tall for the highest setting on my herman miller chair. The white color does not match the warmer white of the desk legs which spoils the simple design. Otherwise seem well made, roll smoothly, easy to instal, nice they camped with the wrench.
Bbeflo4 months agoThank you for sharing your insights on the desk wheels. Your feedback is incredibly important to us and helps us refine our offerings.
We acknowledge your concern regarding the height increase caused by adding the castors to the desk. Indeed, this is a point to consider, and we're actively working on a solution. We're in the process of developing a special chair that will complement the desk's height with the wheels installed, offering a more ergonomic and comfortable experience.
Additionally, we appreciate your observation about the color match. It's a critical aspect of a cohesive workspace, and we're constantly striving to improve and provide a range of options that suit different preferences and aesthetics.
If you have any further suggestions or questions, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority.
Thank you for being part of our journey and for your valuable feedback.